Search Results for: design
The contribution of design thinking to improve communications
Published in The Clarity Journal 80 – 2019. Design has been talked about much since the turn of the new millennium. Its concepts, methods, and processes are now found in all spheres of human activity. But what about more precisely in the field of written communication? How can design thinking improve the overall condition of […]
Improving access to criminal justice, by rewriting the Belgian letter of rights
Published in The Clarity Journal 82 – 2020. Introduction Persons under arrest receive a Letter of Rights, which explains them what are their rights : right to keep silent, right to get a lawyer, right to get medical help, etc. But this document isn’t adapt for them to correctly understand their rights, especially as they […]
Usability testing results for legal icons Northwest Justice Project – a case study
Published in The Clarity Journal 82 – 2020. Background Northwest Justice Project (NJP) and the Superior Court of Washington have long relied on plain language and readable design to support people who want access to legal forms and information, but do not have lawyers. In 2018, NJP asked Transcend to create 6 new legal icons […]
Justice: Plain language in family law helps but it’s not enough
Published in The Clarity Journal 81 – 2020. Introduction This article discusses how plain language in Australian family law combined with a clear process makes justice more accessible. Both substantive and procedural law are discussed. Justice requires minimal delays, minimal costs and accessibility. Law is accessible when substantive and procedural laws are understood by lay […]
Does plain language only benefit the higher literate? Avoiding the Matthew-effect in plain language revisions
Published in The Clarity Journal 80 – 2019. Every reader of this journal will be convinced that plain language revisions improve reading success. But in this article, I will argue that this improved success might not help the people you wanted to help in the first place; people who do not read as easily as […]
Plain Language standards: A way forward
Published in The Clarity Journal 79 – 2018 The Plain Language Working Group is born – and gets to work The journey towards this options paper began at the 2007 PLAIN conference in Amsterdam. Three plain language organizations were considering issues, such as whether we should establish international standards for plain language, and what exactly […]
An ISO Standard for Plain Language: the back story and the next steps
Published in The Clarity Journal 79 – 2018 The Standards Committee of the International Plain Language Federation is working to develop an international standard for plain language through the International Organisation of Standardization. The Standards Committee of the International Plain Language Federation is working to develop an international standard for plain language through the International […]
Toward an integrated framework for evaluating plain language
Published in The Clarity Journal 76 – 2018 By Neil James and Susan Kleimann No one could object to the evaluation of texts to assess their quality and effectiveness. Many evaluation methods exist, from readability formulas and expert reviews to usability tests and the analysis of outcomes. Yet in recent years, a divide has developed […]
Notice me – communicating patient privacy rights through effective notices
Published in The Clarity Journal 75 – 2017 Penelope Hughes and Maya Frazier Privacy plays a vital role in society, and the concept of health information privacy has persisted for a particularly long time, with providers’ obligation to protect the privacy of their patients dating back to the Oath of Hippocrates. Even in today’s world, […]
Recent developments in contract drafting techniques
Published in The Clarity Journal 73 – 2015 There is an ever-increasing need and demand from the public for information that is accessible, transparent, and easy to understand. When we view contracts as working documents—binding guides to action rather than legal records, we write to engage people to read and understand them, improve commercial relationships, […]